Help
Support
Email support@sublimind.app. Include your device, app version and what happened. A screenshot helps when an error is visible.
Purchases and subscriptions
Cancel a subscription
- iPhone: Settings → your name → Subscriptions → Sublimind.
- Android: Google Play → profile → Payments & subscriptions → Subscriptions → Sublimind.
Subscription-built tracks play until your paid period ends. Tracks built with credits remain available without a subscription. You can also use a credit to keep a subscription-built track.
Restore a purchase
Sign in to Sublimind and use Restore purchases with the Apple or Google account you bought with. If access is still missing, email support with your receipt or order ID.
Request a refund
Use the refund process for the store where you made the purchase. If you see a duplicate charge or an incorrect credit balance, contact support with the receipt.
See Pricing for the difference between subscriptions and credits.
Custom tracks
A track is queued or still generating
Check the estimated wait shown in the app. Longer tracks take more time. You can leave the app while it builds; notifications let you know when it's ready.
If it is taking longer than expected, reopen the app to refresh the status. Email support with the track name, its status and roughly when you started the build if it still appears stuck.
A build failed
Use the retry option if one is available. If a credit appears to be missing, contact support with the track name and a screenshot of your balance.
Change a finished track
Open the track and choose Tweak & rebuild to change its affirmations. This counts as a new build. Change background sounds and tones directly in the player without rebuilding.
Tracks from an older app version
Existing tracks remain playable under their original access terms. Each can be upgraded once to the new sound at Standard for free.
Playback and downloads
No sound or unexpected pauses
Check your media volume, selected audio output and Bluetooth connection. Another app starting audio may pause Sublimind.
For background playback problems, update the app and restart your phone. On Android, check whether battery restrictions are stopping Sublimind.
Listen offline
Use the download icon on a track before going offline. Find saved tracks in the Library's Downloaded filter or Profile → Downloads.
Notifications aren't arriving
Allow notifications for Sublimind in your phone's settings. For reminders, check the reminder time in the app as well.
Account and privacy
Trouble signing in
Check the email address and spam folder if a login code doesn't arrive. Use the same sign-in method as before. If you chose Apple's Hide My Email, your account may use an Apple relay address.
Delete an account or request your data
Use the in-app account deletion option, or email privacy@sublimind.app from your account email. Tell us whether you want to delete your account, access your data or ask a privacy question.